RETURN & REFUND POLICY – TOYS ZILLA

Last Updated: 14 November 2026

At TOYS ZILLA, we aim to provide a smooth and reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns may be accepted in eligible cases, subject to verification and applicable consumer laws.

Eligible reasons may include:

• Receiving a damaged product.
• Receiving an incorrect product.
• Receiving a defective product.
• Other valid issues covered under applicable consumer protection laws.

Products may need to be unused, in their original packaging and accompanied by proof of purchase, where applicable.

2. Prepaid Orders

For orders paid in advance:

• A return request does not automatically guarantee a refund.
• All return requests are subject to review and verification.
• Where a return is approved, the appropriate return or refund process will be communicated.
• If a shipment cannot be delivered, a Return to Origin (RTO) process may be initiated through the shipping partner.
• Refunds for eligible cases will be processed according to applicable laws and payment provider timelines.

3. Return to Origin (RTO)

RTO refers to an order being returned to the supplier or seller when delivery is unsuccessful.

RTO may be initiated in situations such as:

• The customer is unavailable to receive the order.
• The delivery address is incorrect or incomplete.
• The customer refuses delivery.
• Multiple delivery attempts are unsuccessful.
• Other delivery-related circumstances prevent successful delivery.

4. Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

The time required for the refund to appear in your account may depend on the payment provider or bank.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please report the issue promptly with relevant photographs or videos.

We will review the complaint and arrange an appropriate resolution in accordance with applicable laws.

6. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or product-specific reasons, where permitted by applicable law.

Any such restrictions will be communicated through the relevant product listing or checkout information.

7. Policy Updates

TOYS ZILLA reserves the right to update this policy when necessary, subject to applicable laws. Updated versions will be published on this page.

8. Contact Information

For return and refund enquiries:

TOYS ZILLA

Email: toyszillashop@gmail.com

Thank you for shopping with TOYS ZILLA.

TOYS ZILLA – Something for Everyone.