SHIPPING POLICY – TOYS ZILLA

Last Updated: 14 November 2026

At TOYS ZILLA, we aim to make your shopping experience simple, convenient and reliable. We work with suppliers and trusted delivery partners to bring exciting and useful products directly to your doorstep.

Please read our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing

• Orders are processed after successful order confirmation and payment verification, where applicable.
• Processing times may vary depending on product availability and supplier handling.
• Orders are not necessarily dispatched immediately after purchase.
• During sales, holidays or busy periods, processing may take longer than usual.

2. Shipping and Delivery Time

We aim to deliver your orders as quickly as possible.

• Estimated delivery timelines will be communicated during checkout or through order updates, wherever available.
• Delivery times may vary depending on your location, supplier and courier partner.
• Unexpected delays may occur due to weather conditions, logistics issues, public holidays or other circumstances beyond our control.

Please note that delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

• Applicable shipping charges will be displayed during checkout.
• Any free shipping offers will be clearly mentioned on our website.
• Additional charges, if applicable, will be communicated before order confirmation.

4. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking updates may take some time to appear in the courier system.

5. Multiple Shipments

Since TOYS ZILLA offers products across different categories and works with multiple suppliers, items from a single order may occasionally be shipped separately.

You may receive your products at different times, depending on their availability and dispatch locations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

TOYS ZILLA cannot guarantee successful delivery if incorrect or incomplete addresses or contact details are provided.

Please review your shipping information carefully before placing an order.

7. Delayed or Lost Shipments

If your order is delayed or appears to be lost, we will make reasonable efforts to coordinate with the relevant shipping partner and assist you.

Delivery issues will be handled according to applicable laws and our customer protection obligations.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please report the issue through our store's available customer support channel.

Supporting photographs or videos may be requested to help assess the issue.

Eligible cases will be handled according to our Return and Refund Policy.

9. International Shipping

International shipping availability depends on the destinations and shipping options enabled in our store.

Any applicable customs duties, import taxes or additional charges will be handled according to the applicable laws and the information provided at checkout.

10. Policy Updates

TOYS ZILLA reserves the right to update this Shipping Policy when necessary.

Any changes will be published on this page with an updated revision date.

Thank you for shopping with TOYS ZILLA!

TOYS ZILLA – Something for Everyone.